Why Is A Class Section Missing From Chat For Schools?

Last updated - April 9, 2026

If a class section is missing from Chat for Schools, it may be due to several reasons related to the integration and setup of the Skill Struck platform within your district or school. Here are the key points to consider:

Possible Reasons for Missing Class Sections

1. Integration Status: The district or school may not be fully integrated with Skill Struck. It is essential to check whether Skill Struck has been requested and approved in the Clever or ClassLink dashboard.

2. Sharing Permissions: Ensure that all necessary sharing permissions are granted. If permissions are not set up correctly, students may not have access to the Chat for Schools feature. 

3. Term End Dates: The district provides us term end dates that will automatically archive sections.  Work with the district to extend any term dates. 

Steps to Resolve the Issue

To address the issue of missing class sections, follow these steps:

1. Contact Your District's Integration Administrator: Verify that Skill Struck is active and that all required permissions are in place.

2. General Troubleshooting:

   • Perform a hard refresh on the browser.
   • Clear the browser's cache and cookies.
   • Have students log out and then back into their accounts.

3. Follow Setup Instructions: If your sections are not enabled for Chat for Schools, refer to the relevant support article that outlines how to toggle chat access for your sections.

Conclusion

If students are unable to access Chat for Schools, it is likely due to integration or permission issues. By checking with your district's integration administrator and following the troubleshooting steps, you can resolve the problem and ensure that students can access their assigned tutors through the platform. If further assistance is needed, contacting customer support may provide additional help.