What to Do When a Student Can't Log In

This article explains what to do when a student can't log in.

Last updated - July 18, 2024

Send the Student an Auto-login Link

1. Begin by clicking the Manage Students icon from the Educator Portal. This will take you to a list of your current students.
2. Find the student who cannot get into their account. You can scroll through your list of students or type their name in the search bar.
3. Once you have found the correct student, click their name.
4. This will take you to the student's page. On the right side of the page is the Actions section.
5. In the Actions section, click Email Auto Login Link.
6. Your student will be emailed a link that will automatically log them into their account.
   
   

Reset a Student's Password

1. Begin by clicking on the Manage Students icon from the Educator Portal. This will take you to a list of your current students.
2. Find the student whose password you would like to change. You can scroll through your list of students or type their name into the search bar.
3. Once you have found the correct student click the Edit button next to their name.
4. The edit student window will open. At the bottom of the window, under Change Password, type in a new password for the student.
5. Click the Save student changes button to save the new password.