How to Get Help from Support

Whenever you have an issue or need assistance, we're here for you! This article details how to reach out for help.

Last updated - July 10, 2025

To access Live Support right from your classroom, click the blue message icon in the bottom right corner of your Educator Portal.

Here, you can get live, in-class help for any issues you may experience. Our friendly Customer Support Representatives are ready and willing to help!

Live Support is available Monday - Friday from 6 AM MT (Mountain Time) to 6 PM MT. Our AI bot, Rocki, is available 24/7!

To access customer support via chat, your district will need to whitelist a list of Skill Struck domains. Please follow this article to do so:

https://support.skillstruck.com/knowledge/domains-to-whitelist

We are also available through email! Click on your Skillmoji on the top-right corner of the page, and select "Get Help."

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Here, you will be able to search through our Help Center and send a message to our email address.

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You may also email us via the Support section in Community or directly at support@skillstruck.com.

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We provide email support Monday through Friday. You can expect a personalized reply within 15 minutes during the week.