FAQ: Why Is My Student Receiving An "Invalid Email Or Password" Error When They Are Logging In?

Last updated - May 26, 2026

Students will usually receive this error if their password does not match in the system. As an educator, to provide a temporary password to the student, please follow this article. Once the student enters the provided temporary password, they should be prompted to change to a password of their choosing.

The student can directly request a new password by following this article as well.