FAQ: How Do I Know If An Account Is Shared In Clever?

Last updated - May 21, 2026

Reach out to Skill Struck through live support or email, and we will check our backend for any pending or active Clever accounts. If we can't find one, we'll direct you to your Clever IT administrator for further troubleshooting.

This Information Below is for the Clever Admin

Clickable Clever Academy Tutorial

Clever Article: Troubleshoot Sharing Tool

Clever does provide a support tool to investigate missing accounts. Please go to your Support Tools and then choose Troubleshoot sharing.

In order to search, you can use the following options:

Clever ID
SIS ID
Name
Email